Privacy & Terms | Pepper Communications

We collect:

Questions, queries or feedback you leave, including your email address if you contact pepper.co.uk
Your email address and subscription preferences when you sign up to our email alerts, and how you use our emails – for example whether you open them and which links you click on
Your IP address, and details of which version of web browser you used
Information on how you use the site, using cookies and page tagging techniques

This data can be viewed by authorised people within Pepper to:

Improve the site by monitoring how you use it
Gather feedback to improve our services, for example our email alerts
Respond to any feedback you send us, if you’ve asked us to
Send email alerts to users who request them
Allow you to access government services and make transactions
Provide you with information about local services if you want it

WHERE YOUR DATA IS STORED:

We store your data on secure servers in the European Economic Area (EEA) (except for data that we gather when you sign up to our email alerts). By submitting your personal data, you agree to this.

WHEN YOU SIGN UP TO OUR EMAIL ALERTS:

We use the MailChimp Delivery platform, for our email alerts.

As a subscriber to our email newsletter, we may contact you from time to time to inform you of company updates or interesting marketing information, we will also provide clear opt out instructions at the base of all marketing email communications should you wish not to receive communication from us in future.

As a data processor on behalf of pepper, MailChimp will use your information to send you email alerts if you request them. You can find out more about how MailChimp collects and stores your information here.

KEEPING YOUR DATA SECURE:

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk. Our secure upload facility transfers data via wetransfer using 256-AES protection more information on the security of your file transfers to us are found here.

We have robust procedures and security features compliant with the GDPR in place to keep your data secure once we receive it.

DISCLOSING YOUR INFORMATION:

We may pass on your personal information if we have a legal obligation to do so, or if we must enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

YOUR RIGHTS:

You can find out what information we hold about you and ask us not to use any of the information we collect.

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.

LINKS TO OTHER WEBSITES

Pepper.co.uk contains links to other websites.

This privacy policy only applies to pepper.co.uk, and doesn’t cover other services that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website:

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to pepper.co.uk from another website:

If you come to pepper.co.uk from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

“Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.